Shipping & Returns

Shipments will be processed the same day the order is placed. The delivery time for the peninsula will depend on the transport company, we work with Correos certified for domestic shipments and UPS for International.

No deliveries will be made on Saturday.

In case of disagreement with the products purchased can be returned within a maximum period of 14 days, notice by email to info@mastervape.eu

The shipping costs will always be borne by the customer (which will be refunded only if the product is malfunctioning)

 If the customer needs to process the guarantee due to a possible malfunction of the item, the shipping cost will always be assumed initially by the customer and Mastervape.eu will be responsible for both the return and redelivery costs after checking the malfunction of the product. product and that does not have possible repair.

The returns must be made in their original packaging, without any damage or signs of tampering, or that have been altered or used in an abusive or negligent manner by the customer, no warranty of painting faults or entry of liquid into the electronics. Video will be sent to the client if the mod has liquid inside it.

The client will be kept informed throughout the return process.